1. Introduction
Onliest is committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you access or use the Onliest platform, website, applications, products, and services.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
2. Information We Collect
We may collect information that you voluntarily provide when creating an account, placing an order, requesting support, or using Platform features. This information may include:
- Name
- Email Address
- Mobile Number
- Billing and Shipping Address
- Account Credentials
- Product Preferences and Customization Details
- Measurements and Sizing Information
- Customer Support Communications
We may also automatically collect certain technical information, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Usage Data and Platform Interactions
3. Mobile Verification & SMS Communications
Users may choose to verify their account using a mobile phone number. When mobile verification is selected, users voluntarily provide their phone number and consent to receive a One-Time Password (OTP) via SMS for authentication and account security purposes.
SMS messages sent by Onliest are strictly limited to:
- Account Registration Verification
- Login Authentication
- Account Recovery
- Security and Fraud Prevention Activities
Onliest does not use phone numbers collected during authentication for marketing, promotional, advertising, or unsolicited SMS communications.
Standard message and data rates may apply depending on the user's mobile service provider.
4. How We Use Information
We use information collected through the Platform to:
- Create and manage user accounts
- Process orders and transactions
- Deliver customized products and services
- Provide customer support
- Improve Platform functionality and user experience
- Maintain security and prevent fraud
- Comply with legal and regulatory obligations
- Send important service-related notifications
We do not sell personal information as an independent data product.
5. Data Sharing
Onliest may share information with trusted service providers who assist in operating the Platform, including:
- Payment Processors
- Cloud Hosting Providers
- Logistics and Shipping Partners
- Customer Support Providers
- Security and Analytics Services
Information may also be disclosed when required by law, court order, regulatory authority, or to protect the rights, security, and integrity of Onliest and its users.
6. Data Security
Onliest implements reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.
These measures include:
- Secure Hosting Infrastructure
- Access Controls
- Authentication Mechanisms
- Security Monitoring
- Encrypted Data Transmission Where Applicable
While we take reasonable steps to protect information, no internet transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
Information is retained only for as long as necessary to:
- Provide Platform services
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Prevent fraud and maintain security
Information may be securely deleted, anonymized, or archived when no longer required.
8. User Rights
Subject to applicable laws, users may request:
- Access to personal information
- Correction of inaccurate information
- Deletion of eligible personal information
- Withdrawal of consent where applicable
Requests may be submitted through the contact details below.
9. Cookies & Analytics
The Platform may use cookies and similar technologies to:
- Maintain Platform functionality
- Improve user experience
- Analyze performance
- Enhance security
Users may manage cookie preferences through their browser settings.
10. Updates to this Policy
Onliest may update this Privacy Policy from time to time. Updated versions will become effective upon publication on the Platform.
Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.